We can get you there.

Where do you want to take your business?

Think of us like a business-building GPS. Getting you to your destination requires an understanding of every stop on your customers’ in-market experience journey. In building a strategic map, we need a plan to avoid obstacles that slow you down, and find shortcuts where you can accelerate. Only then, can we then plot the most streamlined route.

An integrated strategy approach

REGROUP connects brand, audience insight, and marketplace planning into a living, continually updated playbook your whole organization can run with. We synthesize analytics, research, creative testing, and trend tracking to build a plan that can unlock both near- and long-term growth. Our cross-functional teams then pressure-test choices with stakeholders and translate them into briefs, roadmaps, and KPIs.

Find Truth in Brand Strategy

Competitive audits, gap, VoC/VoE research, performance benchmarking, and current journey maps. Typical outputs: positioning, updated proof pillars, and brand guidelines that align corporate and field teams.

Build Trust for Your Audience

Segmentation, social media analysis, local market insight, content strategy, and test-and-learn initiatives. Typical outputs: updated personas, messaging hierarchy, connected experience design.

Power Growth in the Marketplace

Integrated planning, partner agency facilitation, ROAS and ROI analysis, and optimization planning. Typical outputs: integrated marketing plan, 3/6/12-month improvement roadmaps, real-time dashboards, promotion/content calendars, CRM architecture, and investment plan.

How We Work

Knowledge is power. We study data, the category, and real customer behavior to separate true signals from the noise.
Design the ideal journey. We define the optimal experience system across people, products, platforms, and places to deliver results.
Make informed bets. We pressure-test choices in positioning, audiences, offers, experience fixes, then prioritize by impact versus effort.
Make it measurable. We set KPIs (e.g., conversion quality, repeat rate/LTV, in-store behaviors) alongside performance metrics to prove what moves the business.
Create a roadmap for success. Our quarterly evaluation cycles and rolling 12-month roadmap convert learning into next moves for your team without losing momentum.

What You Get

A sharp positioning, plan, and brand experience playbook your teams can rally around.

Segment clarity, journey understanding, and personas that will improve our collective view of the current market and the opportunities it now presents.

A practical growth plan with fix-first/transform-next actions, demand-engine architecture, promo/editorial calendars, tests, and an investment roadmap…ready to activate now.

The Bottom Line

No fluff. Just clarity, confidence, and a cadence to keep your team focused on the next best opportunities, and your customers focused on their next connection with your brand.

Strategy & Analytics Services

Brand strategy – find your truth

BENEFIT

Clearly defining who you are, why you can win in today’s environment, and how the brand scales across offerings and stakeholders.

WHAT WE DO

  • AAU (Awareness/Attitude/Usage) studies and brand health diagnostics.
  • Brand ecosystem / architecture modeling.
  • Positioning / repositioning exploration and refinement.
  • Message strategy / narrative hierarchy.
  • Brand identity evolution.
  • Franchisee / stakeholder alignment.

TYPICAL DELIVERABLES

Positioning statement & proof pillars; brand health dashboard; AAU tracker; brand architecture map; message hierarchy; updated identity evolution criteria.

ENGAGEMENT FORMATS

Advance research and analysis combined with focused facilitation sessions and executive workshops.

FAQ’S

Yes. Positioning and creative briefs map directly to funnel tactics and measurable KPIs.

Typically 3-6 weeks; you get a validated positioning, proof pillars, and a practical messaging framework.

Through stakeholder research, an initial alignment session, a one-page brand narrative, and a rollout toolkit tailored to HQ and local leaders.

Yes. House-of-brands, endorsed, or hybrid models with local activation rules and co-op guardrails.

Yes. Most engagements are an identity evolution: update the narrative, architecture, and guidelines while keeping core equities.

With a recurring dashboard tracking awareness, consideration, preference, usage, and “why/why not,” supplemented by search, social, and review signals.

Positioning defines the place you own in the market; messaging turns that into audience-specific proof points and language.

Audience insights – build your trust

BENEFIT

Turn customer truth into decisions…who to prioritize, what they value, how they behave, and what fuels connection.

WHAT WE DO

  • Segmentation refresh & personas; VoC/VoE satisfaction research with application planning.
  • Behavioral analysis: mystery/shadow shopping, ethnography, digital/user data.
  • Perceptual analysis: interviews, focus groups, qual/quant studies.
  • Panels/communities: development, moderation, insight mining.
  • Influencer & community ambassador strategy; advisory/co-op councils.
  • Local marketing & engagement strategy.

TYPICAL DELIVERABLES

  • Segment clarity; data-backed persona updates; research reports; insight playbooks; community panel plans; council charters; local engagement roadmap.

ENGAGEMENT FORMATS

  • IDIs, focus groups, ethnography; ongoing community moderation; council facilitation.

FAQ’S

Each study ships with a prioritized action list, decision tree, and owners/timelines.

Yes. Screening covers reach/quality, audience authenticity, compliance, and disclosure.

Clear cadence, rotating topics, micro-incentives, and returning back “what we heard” to members.

Yes. Synthesizing mixed-methods turns qualitative themes into quantified, operational priorities.

Updated needs-based segments, persona one-pagers, and activation cues tied to channels and offers.

Yes, with compliant screeners, Institutional Review Board (IRB-friendly) protocols when needed, and multilingual options.

Rapid IDIs, small base concept tests, and short quant pulses often fielded in 7-14 days.

Marketplace vision – power your growth

BENEFIT

Clarify and quantify the opportunities, and build the operational plan to win, including CX vision, content, promos, clear priorities, leadership, and cadenced decision-making.

WHAT WE DO

  • Competitive & category audits; trend tracking and adjacency scouting.
  • Performance analysis & benchmarking; local market analysis & planning.
  • Lead-engine design and promotional planning.
  • CX/journey mapping with improvement planning.
  • Content strategy & calendaring.
  • Creative testing (synthetic/qual/quant).
  • UX testing (synthetic/qual).
  • New-market exploration & vetting.
  • Strategic planning perspective and vetting (quarterly, annual, rolling 12-month).
  • Leadership facilitation and portfolio governance.

TYPICAL DELIVERABLES

Category scan and whitespace map; performance benchmark report; territory plans; demand-engine blueprint; journey map and fix-first action list; promo calendar; editorial calendar; testing plans and readouts; market vetting povs; annual/quarterly plans; investment roadmap; RACI/governance cadence.

ENGAGEMENT FORMATS

Workshops/sprints for journey visualization and road-mapping; collaboratively designed workplans; reporting and optimization.

FAQ’S

Yes. Advisory cadence and feedback windows built into the governance calendar.

A living roadmap with performance review and refinement, applied last quarter learning, next quarter commitments, and next 12-month vision.

Yes. Focused on prioritized challenge/solution discussion, not slides; pre-read synthesis, live choice-making exercises, and co-authored work plan.

Effort vs. impact evaluation, dependency mapping, and a “fix-first” workplan.

Yes. Go/no-go criteria, pilot design, and a 90-day activation plan for new geographies.

Hypothesis-driven tests (synthetic + qual/quant) that translate insights into tangible, vetted refinements.

Yes. Brand- and category-based topics, FAQs, and structured data so pages answer specific questions visibly.

Yes. Promo strategy balances demand spikes with brand metrics and learning agendas.

A visual reference of your audience’s experience, what they’re thinking/feeling/doing by stage, and roadmapped opportunities to remove friction and increase momentum toward the desired result.

Yes. Trade-area scoring using demographics, intent, competition density, and historical sales.

Against category norms and your history, supplementing with advanced testing where possible.

Competitor messaging, offers, channel mix, creative patterns, reviews, search share, and whitespace opportunities.

You learn a lot during the journey.

Now, let’s get a peek at your potential destination.

REGROUP’S ROOTS RUN DEEP

Janet Muhleman co-founded Group 243 in Ann Arbor in 1975. Since then, her agency’s innovative holistic customer experience perspective drew the attention of clients and national and international agency holding companies alike.

By the time Jan and her veteran leadership team decided to buy back their independence in 2003, the agency had embedded additional DNA from some of the top agencies in the industry: including Omnicom and WPP. REGROUP’s founding that year allowed the team to tightly re-integrate their offerings around their long-standing customer experience approach and select opportunities based on a match of values and commitment to mutual growth. Those criteria remain today.

Throughout its history, REGROUP has remained independent and committed to using business as a force for good. We continue to help complex organizations align internally and externally through our brand + performance philosophy.

REGROUP’S ROOTS RUN DEEP

Janet Muhleman co-founded Group 243 in Ann Arbor in 1975. Since then, her agency’s innovative holistic customer experience perspective drew the attention of clients and national and international agency holding companies alike.

By the time Jan and her veteran leadership team decided to buy back their independence in 2003, the agency had embedded additional DNA from some of the top agencies in the industry: including Omnicom and WPP. REGROUP’s founding that year allowed the team to tightly re-integrate their offerings around their long-standing customer experience approach and select opportunities based on a match of values and commitment to mutual growth. Those criteria remain today.

Throughout its history, REGROUP has remained independent and committed to using business as a force for good. We continue to help complex organizations align internally and externally through our brand + performance philosophy.